Shipping Policy

We want your Cadence & Crest order to reach you safely and as quickly as possible. All of our deliveries are tracked, so you can follow your order once it has been dispatched.

Where We Deliver

We currently deliver to:

• England

• Wales

• Scotland, including the Scottish Highlands and Islands

We do not currently deliver to Northern Ireland, the Channel Islands, the Isle of Man or international destinations.

We hope to expand our delivery options in the future.

Delivery Charges

Our current delivery charges are:

Tea towel orders only — £3.65
Sent via Royal Mail Tracked 48.

SaddleBuddy and combined orders — £4.50
Sent via DPD tracked delivery.

SaddleBuddy and combined orders to the Scottish Highlands & Islands — £5.95
Sent via Royal Mail Tracked 48.

The applicable delivery charge will be shown at checkout before you complete your purchase.

Dispatch Times

For items that are in stock, we aim to dispatch orders within 1–2 working days.

Orders placed at weekends or on UK bank holidays will begin processing on the next working day.

Once your order has been dispatched, you will receive tracking information using the contact details provided with your order. Tracking information will also be added to your Shopify order.

Estimated Delivery Times

Once dispatched, estimated delivery times are:

• Royal Mail Tracked 48: normally 2–3 working days

• DPD tracked delivery: normally 1–2 working days

Deliveries to the Scottish Highlands and Islands may take longer.

These are estimated delivery times rather than guaranteed delivery dates. Occasionally deliveries may be affected by circumstances outside our control, such as severe weather, carrier disruption or exceptionally busy periods.

Pre-Orders

Some products may occasionally be available to pre-order.

Where an item is being sold on pre-order, the estimated availability or dispatch date will be clearly shown on the product page.

Once the stock arrives with us, it will be inspected before orders are packed and dispatched.

If your order contains both an in-stock item and a pre-order item, the complete order will be dispatched together once the pre-order item is available and has passed our inspection.

If there is a significant delay to the estimated availability of a pre-order item, we will contact you with an updated timeframe.

Tracking Your Order

All Cadence & Crest orders are sent using a tracked delivery service.

Once your parcel has been dispatched, tracking details will be provided so that you can follow its progress.

If your tracking information has not updated for an unusual length of time or you believe there may be a problem with your delivery, please contact us at emma@cadenceandcrest.com and we will investigate it with the delivery provider.

Incorrect or Incomplete Delivery Addresses

Please check your delivery address carefully when placing your order.

If you notice an error, contact us as soon as possible at emma@cadenceandcrest.com. We will always try to correct the address before your order is dispatched, but we cannot guarantee that changes will be possible once an order has entered the fulfilment process.

If a parcel is returned to us because the delivery address supplied was incorrect or incomplete, we can arrange for it to be resent. An additional delivery charge may apply.

Missed Deliveries and Uncollected Parcels

Please follow the instructions provided by the carrier if a delivery attempt is unsuccessful or your parcel is taken to a collection point.

If a parcel is returned to Cadence & Crest because it was not collected following attempted delivery, we can arrange redelivery. An additional delivery charge may apply.

If the delivery failure was caused by the carrier rather than by an incorrect address or failure to collect the parcel, you will not be charged additional postage for us to resolve the issue.

Lost, Delayed or Damaged Orders

If your order appears to have been lost, is significantly delayed, or arrives damaged, please contact us at emma@cadenceandcrest.com.

Please include your order number and, where relevant, photographs of any damage to the parcel or product. Photographs can help us resolve the issue more quickly but do not affect your statutory rights.

We will investigate delivery problems directly with the carrier and work with you to put things right. You should not need to pursue the delivery company yourself.

Questions About Delivery

If you have any questions about an order or delivery before or after placing your order, please contact:

emma@cadenceandcrest.com

We will be happy to help.

Last updated: August 2026